With dedicated warehouse in Melbourne to support hardware maintenance requirements and perform onsite services to ensure proper installation of the hardware and setups. With affordable prices, we extend the life of your equipment while enjoying a much more client-centric service. Our Melbourne based team of certified IT engineers and consultants manage all of our support services with flexible hours.
To provide our clients with support for a dynamic range of IT challenges, our wide spectrum of supporting services includes:
- IT Support Helpdesk: An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
- Remote IT Support: Our IT specialists resolve minor issues by accessing your network devices (i.e. core infrastructure and workstations) remotely.
- Onsite IT Support: Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
- Network Support: All devices Firewalls, Access Points, Routers, Switches, traffic utilisation are monitored by our Network Operations Centre (NOC) team for proper operations.
- Security Support: Assistance with Regulatory compliance HIPAA, PCI