Lodge your SUPPORT case to Maxtron Services
At Maxtron Services, we have incorporated our Support case in the ERP software, Netsuite, allowing us to improve our support standards. All of our valued customers/partners can now directly lodge a Support Case through the Netsuite Customer Centre portal and can also track the progress of each lodged case with ease.
Follow the below method to lodge a case:
- After receiving the login details from us, submit your Support Case via Lodge my Support Case
- Click Support => Contact Support and fill in all necessary information, then press “Submit”
- By using the “Filter” button located near the top left of the page, you will be able to view the list of Support Cases in different stages of the process
- Display the list by clicking “View”, you will be able to view all the messages associated with this record between our support staff and yourself. By clicking “Edit”, you are able to send further message(s) associated with this record.
- Clicking the “Home” icon will redirect you back to the homepage afterwards.
Customer satisfaction is at the cornerstone of everything we do at Maxtron Services and we work to provide the greatest level of support to all our clients and partners. Your feedback is always welcomed and encouraged as it helps us to improve our services. Feedback can be submitted via the Support Feedback sub-tab within the case record.
Customer satisfaction is highly regarded at Maxtron Services and we work to provide our clients with the best support possible. Your feedback is always welcomed and encouraged as it helps us to improve our services. Feedback can be submitted via the Support Feedback sub-tab within the case record in our Netsuite Customer portal.
For first-time users, please contact or email us your information (Name, Email, Contact Number and Company Name). Then, you will receive an email from our support staff providing you with your login details. Log-in here to Lodge my Support Case